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Emotional labor literature review

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The paper "Organizational Behaviour, Emotional Labor in the Employees" is an outstanding example of a management literature review. Organizational behavior is the study of human behavior within an organization. It is a multidisciplinary field that includes psychology, management, communication, and sociology. It is also an organized study of the organizational surrounding in the psychosomatic personality and behavior within the law. The aim of this paper is to discuss the changing workforce in organizational behavior and how it affects the organization.
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Emotional intelligence, emotional labor, and job satisfaction among physicians in Greece

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Emotional labor - Wikipedia

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Emotional labor and burnout: A review of the literature

The purpose of this paper is to provide an exhaustive review of emotional labor research from the hospitality and tourism literature by outlining the theories, the antecedents and the outcomes of emotional labor, as well as the underlying mechanisms i. This study provides a qualitative and critical review of emotional labor research from the hospitality and tourism literature, providing insights into the trends and gaps in the literature. The conservation of resources theory and affective event theory are the two most common theories in the reviewed literature. Emotional intelligence and personality are the most commonly investigated antecedents while burnout and job satisfaction are the most investigated outcomes of emotional labor. Stress and burnout are the most examined mediators of emotional labor and subsequent outcomes, such as commitment, turnover intentions and well-being.
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This literature review was conducted to investigate the association between emotional labor and burnout and to explore the role of personality in this relationship. The results of this review indicate that emotional labor is a job stressor that leads to burnout. Further examination of personality traits, such as self-efficacy and type A behavior pattern, is needed to understand the relationships between emotional labor and health outcomes, such as burnout, psychological distress, and depression.
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